Privacy Policy

Last Updated 02/22/2010
What Information Does Constellate Gather?
When you register for a Constellate account, Constellate obtains contact information such as your name, email and postal address, and phone number, as well as payment information, such as your credit card number. For specific services or programs we may need to collect Federal Tax Identification Numbers. When you use Constellate's service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. To do this we may use standard web server log files as well as session or persistent based cookies. We link the information we store in cookies to any personally identifiable information you submit while on our site. Constellate also tracks requests you make for information on Constellate's products and services, and responses you provide to Constellate surveys. Finally, Constellate keeps records of your payment history and communications you have with Constellate's support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), Constellate does not keep track of what sites you visit when you are using the service as an identifiable individual.
What Does Constellate Do With This Information?
Constellate uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Federal Tax ID may be used to report revenues from specific programs as required by law. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with Constellate's Service Level Agreements (SLAs). Information on your communications with Constellate's support team is used to address the issues raised by your communications. In addition, Constellate regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. Constellate reserves the right, however, to send bulletins and other important information regarding the service at its discretion.
Does Constellate Share Subscriber Information With Third Parties?
Constellate will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order or are required to disclose the information by law (e.g. Federal Tax ID); (ii) when reasonably necessary to protect the company's rights or property; (iii) in emergencies where someone's safety is at risk; (iv) or as required for domain name registration (e.g.whoislookup); (v) to third parties that provide, or assist in providing, the services to which you have subscribed.
Security
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage, however, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
How Can I Correct or Update the Information?
To request a copy of the contact information Constellate has on your account, send an e-mail request to privacy@constellate.com. You may correct that information by logging into your Billing portal. Please keep in mind that under Constellate's Service Level Agreements (SLAs), subscribers are required to provide Constellate with current contact and billing information. Constellate may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.
What Happens to the Information if I Leave Constellate?
If you ever leave Constellate, Constellate may delete your personally identifiable account information seven years after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, Constellate reserves the right to retain your contact and billing information as necessary to resolve the matter.
Changes to This Policy and Questions About Privacy
Constellate reserves the right to make changes to this policy. Minor changes will become effective immediately upon posting them to this privacy statement. However, those changes that are material will become effective 30 days after notice of them is posted here, on the site, or emailed with an appropriate effective time frame. If you have any questions about this privacy policy, please send them via e-mail to privacy@constellate.com.